Tenants: Why Waterstones Property

At Waterstones Property we go the extra mile in making a commitment to quality service and maintaining good relations.

Express Deposit Refund

We all know that rent deposits are now protected under the Rent Deposit Scheme. However, tenants still suffer from late refunds even though the law requires for such deposits to be refunded within 14 days of the tenancy ending minus any lawful deductions. Waterstones Property understands that delayed refunds can cause real headaches for tenants moving out to other properties which is why we will do our utmost to ensure that any due monies are refunded within 10 days of vacating the property.

Express Maintenance

We will deal with any maintenance issues that are raised by you within 48 hours of being informed. In the unlikely event that we are unable to have the matter dealt with within this period, you may be provided with written authority to hire your local tradesman to fix the problem. We will reimburse your monies upon receipt of your invoice.

Building & Maintenance

Our team of builders, craftsmen and technicians are accountable for performing their work to high standards. Whether it’s a leaking tap, loose wire or flat-conversion, the standard you can expect for such works.

Accuracy

Our consultants receive regular training to keep up to date with the latest developments in relevant laws. Inadequate advice on property law, mortgage, re-mortgage, etc. etc. could be costly and you need not expect anything less than to receive professional advice and services from Waterstones Property within its practice areas.

Unfair Charges & Transparency

Whilst some agents may look to profiteer from landlords and tenants by adding unreasonable charges on top of sub-contractor work, we have a strict policy that prohibits such unethical practices. Should you be charged for works carried out by a sub-contractor that we have organised, you can request a copy of the relevant invoice charged to us for your reference.

Costs

Unless you have been informed of any other costs that may arise in the future (post-contract) you will not be charged for any such monies.